At Hannah Garb, we take pride in the quality of our fashion products and strive to ensure your satisfaction. However, if you receive a defective, damaged, or incorrect item, we’re here to help.

1. Eligibility for Return

  • Returns are only accepted for items that are defective, damaged, or incorrect upon delivery.

  • Items must be:

    • Unworn and unused

    • In their original packaging with tags attached

    • Reported within the return window (see below)

2. Return Window

  • You must request a return within 48 hours of receiving your order.

  • Any requests made after this period will not be accepted.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at [email protected] with:

    • Your order number

    • Clear photos of the item(s) showing the defect or issue

    • A brief description of the problem

  2. Our team will review your request and respond within 2 business days with approval or further instructions.

4. Exchange or Refund

  • Exchange: If approved and the item is available, we will ship a replacement at no additional cost.

  • Refund: If an exchange is not possible, a full refund will be issued. Since we only offer Cash on Delivery, refunds will be processed via bank transfer or mobile wallet (details will be requested during the process).

Note: Refunds are typically processed within 5–7 business days after the return is approved.

5. Non-Returnable Items

We do not accept returns for the following:

  • Items returned without approval

  • Items reported after the 48-hour window

  • Products that are worn, washed, or damaged due to customer misuse

6. Shipping for Returns

  • If your return is approved, we will provide pickup instructions or request you to send it back using a local courier.

  • In eligible cases, return shipping fees will be reimbursed.

7. Contact Us

If you have any questions about your order, return eligibility, or need assistance, please contact us:

📧 Email: [email protected]